Privacy Policy

Effective Date: 01/02/2024
Updated:03/10/2024

Welcome to RaceCrewAi, operated by QuickTrend U Lda. This Privacy Policy outlines our commitment to protecting your privacy and informs you about how we collect, use, disclose, and safeguard your personal data when you use our Service, as well as your rights regarding your information.

1. Information We Collect

Log and Device Data

• Log Data: Every interaction with our service prompts the collection of log data by your web browser. This encompasses a wide range of information, including, but not limited to, your IP addresses, browser types, and visitation patterns. This data plays a crucial role in enhancing user security, service improvement, and experience personalization, allowing us to detect and mitigate security threats, optimize our service performance, and tailor your experience based on your preferences and usage patterns.
• Device Data: We gather comprehensive data about the device you use to access our website, such as device type, operating system, unique device identifiers, and settings. This collection is vital for ensuring our service’s compatibility across various devices and operating systems, enhancing your overall user experience. For instance, understanding your device’s technical specifications helps us optimize our platform’s performance and accessibility, ensuring a seamless and responsive service tailored to your device’s capabilities.

Personal and Sensitive Information

• General Information: We collect a broad spectrum of personal information, including demographic details and professional information. This data collection is driven by the need to offer a more personalized and relevant service, aligning with your specific interests and professional needs.
• Sensitive Data: With your explicit consent, we collect sensitive data that you choose to share with us. This information supports specific functionalities within our platform, enhancing our ability to deliver services that are closely aligned with your preferences and requirements. Our commitment to transparency and consent ensures that you have full control over the sharing of sensitive information, reinforcing our dedication to your privacy and data protection.

• Voice Data: With your explicit consent, we collect voice data during your use of our service. These recordings are used to analyze stress indicators and provide personalized feedback to improve your experience and performance. We ensure that this data is handled with the highest level of confidentiality and security.

Business and Operational Data

• Engagement and Behavioral Data: Beyond traditional business data, we actively collect information on how you interact with our service. This includes engagement patterns, navigation preferences, and responses to specific content. Such data is invaluable for understanding user behavior, which in turn informs service development, feature optimization, and content personalization.
• User Feedback: Direct feedback from our users, gathered through surveys, feedback forms, or direct communication, is crucial for our continuous improvement. This feedback loop enables us to directly address your needs, preferences, and concerns, further personalizing your experience and enhancing the quality of our service.

Data Utilization and Minimization

• Purpose-Specific Use: Each category of data we collect is utilized with the explicit goal of enhancing your service experience, ensuring platform security, and fostering the development of new functionalities. Our commitment to data minimization means we only collect data necessary for the stated purposes, ensuring your privacy is respected and protected at all times.

Security and Data Integrity

• Protection Measures: We employ advanced technical and organizational measures to safeguard personal and sensitive data against unauthorized access, leakage, or misuse. This includes encryption, access controls, and regular security assessments to ensure the highest levels of data security and integrity.
• Data Accuracy and User Control: Recognizing the importance of accurate and up-to-date information, we provide easy-to-use tools and processes for users to update or correct their personal data. This empowers you to maintain control over your information, ensuring it remains accurate and current.

2. Our Legal Bases for Processing

At RaceCrewAi, we are committed to processing your personal information lawfully, fairly, and in a transparent manner. We ensure that our data processing activities have a solid legal foundation, based on the following principles:

Contractual Necessity

• Service Provision: We process your data when it’s necessary for the execution of a contract to which you are a party, or to take steps at your request before entering into a contract. This includes, for example, using your information to create and manage your RaceCrewAi account, provide customer support, and deliver the services you have requested from us.

Consent

• Explicit Consent: We rely on your explicit consent for processing personal and sensitive data for specific purposes, such as sending you marketing communications or collecting sensitive information within our platform. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
• Processing of Voice Data: With your explicit consent, we process your voice data to analyze your stress levels and provide personalized feedback. You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Legitimate Interests

• Improvement and Customization: We process data based on our legitimate interests, which include research and development to enhance our services, marketing to inform you about our products, and protecting our legal rights and interests. We always balance our interests with your rights and freedoms and take steps to minimize impacts on your privacy.

Legal Compliance

• Regulatory Obligations: We may process your data when it’s necessary for compliance with a legal obligation to which we are subject. This could include legal, tax, and audit requirements.

Real-World Examples for Clarity:

• Contractual Necessity: If you sign up for RaceCrewAi, we use your email and password to create your account, which is necessary to provide you with our services under the terms of use agreement.
• Consent: Should you opt-in to receive our newsletter, we process your email address based on your consent, which you may revoke at any time.
• Legitimate Interests: To offer you a personalized user experience, we analyze your usage patterns and preferences. This processing helps us tailor our services to better meet your needs without compromising your rights or interests.
• Legal Compliance: In the event of a legal request from a governmental authority, we may process and disclose certain data to comply with our legal obligations.

Data Retention and Security:

We do not retain personal information for longer than is necessary for the purposes for which it is processed. We employ commercially acceptable means to protect your data from loss, theft, unauthorized access, disclosure, alteration, and destruction. Despite our efforts, we acknowledge that no method of electronic storage or transmission over the internet is entirely secure, and we cannot guarantee absolute data security. However, we commit to adhering to our legal obligations and protecting your vital interests and those of another natural person in our data retention and security practices.

3. Use of Collected Information

At RaceCrewAi, we believe in the power of data to transform user experiences, innovate services, and foster a deep connection with our community. Below is a detailed explanation of how we utilize the information collected from our users:

Enhancing Service Delivery and User Experience

• Personalization: Tailoring the functionality and content of our platform to match your preferences and usage history, thereby creating a more engaging and customized experience.
• Service Optimization: Continuously improving the performance and reliability of our services, ensuring they remain intuitive, efficient, and enjoyable.

Development of New Features and Technologies

• Innovation: Leveraging collected data to research and develop cutting-edge features that anticipate and exceed user needs, keeping RaceCrewAi at the forefront of sim racing technology.
• User-Centric Design: Incorporating user feedback and behavior analysis into the design and refinement of new services and features, ensuring they truly meet the evolving demands of our community.

Communication and Engagement

• Updates and Announcements: Informing you about significant updates, new features, and opportunities within RaceCrewAi, as well as industry news that might interest you.
• User Support and Feedback: Utilizing contact information to provide support, respond to inquiries, and gather feedback to improve our services.

Analytics and Market Research

• Understanding User Trends: Analyzing usage patterns and behaviors to gain insights into user preferences, which guide our strategic decisions and marketing strategies.
• Product Development: Using analytics to inform the development of new products, services, and features, ensuring they are aligned with user needs and market trends.

Security, Legal Compliance, and Dispute Resolution

• Protecting Our Users and Services: Implementing measures to protect against fraud, abuse, and unauthorized access to user information.
• Legal Obligations: Fulfilling our legal responsibilities, including data protection and privacy laws, and cooperating with regulatory and judicial authorities as necessary.

Community and Social Features

• Interactive Platforms: Facilitating participation in forums, competitions, and social features, enhancing the sense of community and belonging among users.
• Sharing Success: With your consent, showcasing user achievements and testimonials to inspire the broader community.

Transparency and User Control

• Informed Choices: Providing clear options and controls regarding how your information is used, ensuring you can make informed decisions about your data.
• Stress Analysis and Personalized Feedback: We use your voice data to detect signs of stress during the use of the service. This analysis allows us to provide real-time feedback to help you manage your stress and improve your performance in race simulations.

We are committed to using your information responsibly and creatively, with the aim of delivering a service that not only meets but exceeds your expectations. Our goal is to foster an environment where innovation thrives, supported by a foundation of trust and respect for user privacy.

4. Disclosure and Sharing of Personal Information

At RaceCrewAi, we understand the importance of your privacy. We are committed to maintaining the trust you place in us by handling your personal information with respect and care. Below, we outline the circumstances under which your information may be shared with third parties:

Trusted Third-Party Service Providers

• Operational Support: We collaborate with a select group of trusted third-party service providers who assist us in the operation of our platform. This includes IT support, data storage, hosting, server maintenance, analytics, and customer service. These providers are carefully chosen based on their commitment to privacy and security standards that match or exceed our own.

Legal and Regulatory Compliance

• Legal Obligations: There may be situations where we are required to disclose your information to comply with legal obligations, such as responding to a valid legal process (e.g., subpoenas, warrants) or as necessary to protect our rights, property, or safety, and those of our users or the public.
• Regulatory Bodies: In certain cases, we may also share information with regulatory authorities to comply with financial, tax, or audit requirements.

Business Transfers

• Mergers and Acquisitions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets. We will ensure that any such transfer is subject to this Privacy Policy and that your information remains secure.

Aggregated and Non-Personally Identifiable Information

• Research and Analytics: We may share aggregated or anonymized data that does not directly identify you with partners or for public relations. For example, we may share data showing trends in the usage of our service without revealing individual user identities.

Partnerships and Collaborations

• Enhancing Services: With your consent, we may share your information with partners to provide you with services, promotions, or offers that may be of interest to you. You will always have the option to opt-out of such sharing.

User Consent and Control

• User-Driven Sharing: At your discretion, you may choose to share your own information through our platform’s social features or with third-party sites and services. We encourage you to review the privacy policies of any third-party sites before sharing your personal information.

Security Measures

• Data Protection: All third-party partners are required to follow secure data handling practices and are bound by confidentiality agreements to ensure your information is handled securely and in line with this Privacy Policy.

We are dedicated to continuously reviewing and updating our practices to protect your personal information. Should you have any questions about how we share your information or wish to opt out of certain types of sharing, please contact us directly.

5. International Transfers of Personal Information

At RaceCrewAi, we operate globally and are deeply committed to safeguarding your personal information across borders. Recognizing the importance of maintaining the integrity and security of your data during international transfers, we have adapted our practices to align with global data protection standards, following the latest legal developments.

Data Transfer Mechanisms

We ensure that any international transfer of personal information adheres to recognized data protection standards and is governed by secure mechanisms, such as:

• Standard Contractual Clauses (SCCs): Our agreements incorporate SCCs approved by the European Commission, offering enforceable rights and effective legal remedies for data transferred outside the European Economic Area (EEA).
• Binding Corporate Rules (BCRs): For transfers within our corporate group, we rely on BCRs, ensuring that all our entities uphold the same level of data protection.

Adaptation to Legal Developments

Following the Court of Justice of the European Union’s (CJUE) decision in Case C-311/18 (Schrems II), which invalidated the EU-US Privacy Shield, we have ceased relying on the Privacy Shield as a mechanism for data transfer. Instead, we focus on alternative lawful mechanisms and safeguards for international data transfers, such as SCCs and BCRs, to ensure the continued protection of your personal information.

Consent and Transparency

Before transferring your data internationally, we seek your explicit consent, clearly informing you of the potential risks associated with such transfers, given the variances in laws and regulations in countries outside the EEA.

Safeguards and Remedies

Acknowledging the diverse legal landscapes outside the EEA, we implement additional safeguards, such as encryption and anonymization, to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of the processing location.

Continuous Evaluation

Our approach to international data transfers is under constant review to adapt to legal and technological developments, ensuring alignment with the highest standards of data protection. We are committed to keeping you informed of significant changes that might affect the transfer or processing of your data internationally.

Your trust is paramount, and we are dedicated to ensuring that your personal information remains protected across all jurisdictions in which we operate. For further details or concerns regarding our international data transfer practices, please do not hesitate to contact us at support@RaceCrewAi.com

6. Your Rights and Choices

At RaceCrewAi, we empower you with control over your personal information. This section elaborates on your rights under data protection laws and how you can exercise them:

Right to Access

• You have the right to request access to the personal information we hold about you, including details about how we use it and who we share it with.

Right to Rectification

• If any personal information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.

Right to Erasure (Right to be Forgotten)

• You can request the deletion of your personal information when it’s no longer necessary for us to retain it for the purposes it was collected or when you withdraw your consent.

Right to Restrict Processing

• You have the right to request that we temporarily or permanently stop processing all or some of your personal information.

Right to Object

• You can object to us processing your personal information based on our legitimate interests or for direct marketing purposes.

Right to Data Portability

• Where technically feasible, you have the right to request that we transfer your personal information to another organization or directly to you in a structured, commonly used, and machine-readable format.

Consent Management

• For activities based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

• To exercise any of these rights, please contact us using the contact details provided at the end of this policy. We will respond to your request in accordance with applicable data protection laws.

Automated Decision Making and Profiling

• You have the right to be informed about any automated decision-making processes that affect you, including profiling, and, in certain cases, the right to object to such processing.

Data Breach Notification

• In the unlikely event of a data breach that could risk your rights and freedoms, we are committed to notifying you and the appropriate regulatory authorities as required by law.

Making a Complaint

• If you have concerns about our use of your information, you have the right to lodge a complaint with the data protection authority in your country.

We are committed to upholding your rights and will handle your requests with the utmost care and in compliance with applicable laws. If you have any questions about your rights or wish to exercise them, please contact us.

Contact Us

For any inquiries or requests regarding your data protection rights, please contact our Data Protection Officer at:

support@RaceCrewAi.com

Your trust and privacy are paramount to us, and we strive to ensure your rights are always respected and protected.

7. Data Security and Integrity

At RaceCrewAi, we prioritize the security, integrity, and confidentiality of your personal and sensitive information. Our approach to data protection is comprehensive, ensuring that your data is safeguarded against unauthorized access, disclosure, alteration, loss, or destruction through a combination of advanced technological measures and strict organizational procedures.

Advanced Encryption Technologies

• Protection at Rest and in Transit: We employ state-of-the-art encryption technologies to protect your data both when it is stored on our servers (at rest) and during its transmission over the Internet (in transit). This includes the use of TLS (Transport Layer Security) protocols for data in transit and AES (Advanced Encryption Standard) or similar encryption standards for data at rest.

Access Control and Authentication

• Strict Access Control: Access to personal information is strictly limited to authorized personnel who have a legitimate need to access the information to perform their job functions. We enforce robust access control policies and procedures to prevent unauthorized access.
• Multi-Factor Authentication (MFA): For areas of our platform that handle sensitive data, we implement multi-factor authentication to provide an additional layer of security.

Secure Data Storage Solutions

• Data Center Security: Our data is hosted in secure facilities with access restricted to authorized data center personnel. The data centers are equipped with state-of-the-art physical security measures, including surveillance, security guards, and intrusion detection systems.
• Data Integrity Checks: Regular data integrity checks are performed to ensure the accuracy and reliability of your data. This includes routine backups and redundancies to prevent data loss.

Continuous Security Monitoring and Incident Response

• Proactive Threat Detection: Our security team employs advanced monitoring tools to detect and respond to potential security threats in real time.
• Incident Response Plan: We have a formal incident response plan in place to swiftly address any security breaches or incidents, minimizing their impact and ensuring rapid recovery.

Security Awareness and Training

• Employee Training: All employees receive regular security awareness training to ensure they understand the importance of protecting personal information and how to do so effectively.
• Vendor Risk Management: We conduct thorough security assessments of third-party vendors who may handle your personal information to ensure they meet our high standards of data protection.
• Protection of Voice Data: We implement advanced security measures to protect your voice data, including encryption during transmission and secure storage. Only authorized personnel have access to this data, and it is used exclusively for the purposes described in this policy.

Ongoing Commitment to Security

Our commitment to data security is ongoing. We continuously evaluate and update our security practices in response to new threats and advancements in technology. We are dedicated to maintaining the highest standards of data protection to earn and keep your trust.

Compliance with EU AI Regulations

We are committed to complying with all applicable laws and regulations regarding artificial intelligence, including the European Union’s AI Regulation. We ensure that our AI systems are developed and operated in compliance with legal requirements, focusing on transparency, fairness, and respect for fundamental rights. We conduct data protection impact assessments and implement measures to mitigate any identified risks.

Should you have any questions or concerns about the security of your personal information, please do not hesitate to contact us.

8. Cookies and Tracking Technologies

At RaceCrewAi, we utilize cookies and various tracking technologies to enhance your experience on our platform, streamline service delivery, and improve overall site functionality. This section provides detailed information on how these technologies are used and how you can manage your preferences.

Understanding Cookies and Tracking Technologies

• What Are Cookies?: Cookies are small text files stored on your device when you visit our website. They play a crucial role in making your experience more efficient by remembering your preferences and visits.
• Types of Cookies We Use:
  • Essential Cookies: Necessary for the website to function and cannot be switched off. They are typically set in response to your actions, such as setting your privacy preferences or filling in forms.
  • Performance and Analytics Cookies: Collect information about how you interact with our website, allowing us to improve and optimize our site.
  • Functionality Cookies: Enable the website to provide enhanced functionality and personalization by remembering your preferences and choices.
  • Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

How We Use Cookies

• Improving Service Delivery: Cookies help us understand user behavior, which in turn helps us tailor our services and content to better meet your needs.
• User Experience Enhancement: By remembering your site preferences and interactions, cookies facilitate a more personalized and seamless experience on our platform.
• Security: We use cookies as part of our security measures to protect user accounts, including preventing fraudulent use of login credentials and to protect our website and services generally.

Managing Your Preferences

• Control and Consent: You have the right to accept, reject, or limit the use of cookies through your browser settings. Most browsers allow you to block and delete cookies, but please be aware that if you disable cookies, some parts of our site may not function as intended.
• Customizing Settings: For detailed instructions on how to manage and delete cookies, please refer to your browser’s help documentation. We also provide in-platform settings to manage your cookie preferences for a tailored experience.

Transparency and Updates

• We are committed to keeping you informed about how we use cookies and will update this policy to reflect any changes in our use of cookies and tracking technologies.

For more detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

9. Business Transfers and Continuity

At RaceCrewAi, we understand the importance of your personal information and are committed to ensuring its continued protection, even in the face of significant business changes such as mergers, acquisitions, or restructuring.

Handling of Personal Information in Business Transfers

• Transfer of Assets: In the event that RaceCrewAi, or substantially all of its assets, are acquired by or merged with another company, your personal information may be among the assets transferred. We assure you that any such transfer will be conducted in a manner that respects your privacy rights.
• Continuity of Protection: We will ensure that any acquiring party or merged entity will uphold the commitments made in this Privacy Policy. Prior to the transfer, we will notify all users of any such upcoming business transfer that involves personal information, providing you with information on any changes to the practices governing your data and the choices you may have regarding your personal information.
• Legal Obligations and Commitments: Regardless of any changes in the company’s structure or ownership, we will remain bound by our Privacy Policy until you are notified of any changes. If the acquiring or merging entity wishes to use your personal information in a manner significantly different from that stated at the time of collection, you will be given a choice consistent with our section on Changes to Our Privacy Policy.

In Case of Bankruptcy or Liquidation

• Protection During Insolvency Proceedings: In the unlikely event of insolvency, bankruptcy, or receivership, personal information may be transferred as a business asset. If so, the use of your personal information would still be subject to this Privacy Policy, and any affected users would be notified.

Your Rights and Choices

• Continued Access and Control: You retain the right to access, amend, and, in certain cases, delete your personal information, regardless of any business transfers. We commit to providing clear and accessible channels for you to exercise these rights at all times.
• Right to Object to Automated Processing: You have the right to object to the processing of your personal data, including voice data, for decisions based solely on automated processing that significantly affect you. If you wish to exercise this right, please contact us.

Notification and Transparency

• Open Communication: We are dedicated to maintaining open and transparent communication with our users about any major changes to our business that could affect the handling of personal information. We will provide notice of such changes through our website or directly to you via your provided contact information.

Your trust is paramount to us, and we strive to ensure the integrity and security of your personal information throughout any business change or transition. For any inquiries or concerns regarding our practices on business transfers and data continuity, please contact us.

10. Policy Updates and Notifications

At RaceCrewAi, we are committed to maintaining the highest standards of privacy and data protection. As part of this commitment, we recognize the importance of keeping our Privacy Policy up to date with legal requirements, industry standards, and our own data practices. This section outlines how we will communicate changes to this policy and what it means for you.

Updating Our Privacy Policy

• Periodic Review and Updates: Our Privacy Policy will be periodically reviewed and updated to reflect changes in our practices, technological advancements, or legal requirements. We are dedicated to ensuring that our policy accurately represents how we collect, use, and safeguard your personal information.
• Effective Date: Each version of our Privacy Policy will include an “effective date” at the top of the document to help you determine if there have been changes since your last review.

Notification of Changes

• Proactive Communication: In the event of any significant changes to our Privacy Policy that might materially affect your rights or the way we use or handle your personal information, we will provide advance notice. This notice will be delivered through our website, via email, or through other communication channels we have with you, ensuring that you are informed and can review the changes before they become effective.
• Consent for Substantial Changes: If any proposed change affects the foundational basis on which we process your personal information (e.g., if we intend to use your personal information for purposes not previously disclosed in our Privacy Policy), we will obtain your consent for those new purposes where required by law.
• Notifications of Significant Changes: If we make substantial changes to our privacy practices, including the introduction of new types of data collection like voice data, we will notify you via our website or email before the changes take effect.

Your Acceptance and Rights

• Engagement and Feedback: We encourage you to review any notifications of changes to our Privacy Policy. Your continued use of our services after the effective date of such changes constitutes your acceptance of our updated practices. We value your feedback and are open to any concerns or questions you may have about our privacy practices.
• Access and Control: Regardless of any changes to our Privacy Policy, your rights to access, rectify, delete, or otherwise control your personal information remain paramount. We are committed to providing easy-to-use tools for exercising these rights.

How to Stay Informed

• Stay Updated: We recommend regularly visiting our website and reviewing our Privacy Policy to stay informed about how we protect your information and your rights. Changes will be prominently posted to ensure visibility.

Your privacy is our priority, and we are dedicated to fostering trust and transparency in all our interactions. If you have any questions about our Privacy Policy or the measures we take to protect your personal information, please do not hesitate to contact us.

11. Data Deletion

At RaceCrewAi, we understand the importance of your right to control your personal information. Our data deletion policy is designed to provide you with the ability to have your personal data removed from our systems in accordance with your privacy rights and our legal obligations.

Requesting Data Deletion

• How to Request: If you wish to request the deletion of your personal data from our systems, please reach out to our Data Protection Officer via support@RaceCrewAi.com . We are committed to facilitating your request promptly and efficiently.
• Verification and Processing: Upon receiving your request, we will take steps to verify your identity to protect your information from unauthorized deletion requests. Once your identity is confirmed, we will proceed with the deletion of your personal data from our active systems and backups in line with our internal policies and legal obligations.
• Confirmation: After your data has been deleted, we will provide you with confirmation that the process has been completed, ensuring your peace of mind.

Exceptions to Data Deletion

• Legal and Operational Requirements: There may be circumstances where we are legally required to retain certain data for a specific period (e.g., for tax, legal compliance, or fraud prevention purposes). In such cases, we will inform you about the legal basis for retaining your data and how long it will be kept.

Commitment to Privacy

We are dedicated to ensuring the privacy and security of your personal information. Should you decide to request the deletion of your data, we respect your decision and are here to assist with the process. Our goal is to ensure that your experience with RaceCrewAi is not only enjoyable but also aligns with the highest standards of data protection and privacy.

For further information on how to exercise your data deletion rights or if you have any questions regarding our data practices, please do not hesitate to contact our Data Protection Officer.

Contact Us

At RaceCrewAi, we value your privacy and are committed to protecting it. If you have any questions, concerns, or suggestions regarding our privacy practices, or if you wish to exercise your rights as outlined in this policy, we encourage you to contact our dedicated Data Protection Officer. We are here to help and ensure that your concerns are addressed in a responsive and respectful manner.

Data Protection Officer Contact Information:

• Email: support@RaceCrewAi.com

For questions or concerns about the collection and use of your voice data, or to exercise your rights under the EU AI Regulation, please contact our Data Protection Officer:

Email: support@RaceCrewAi.com

We believe in the importance of maintaining an open and transparent dialogue with our users. Therefore, we continuously review and update our policies and practices to ensure they meet the highest data protection standards. Your privacy is our priority, and we are dedicated to safeguarding your personal information and ensuring its security.

For more information, questions, or to contact us directly, please do not hesitate to use the provided email address. We are available to answer any queries and provide the necessary support related to your privacy and personal data.