Frequently Asked Questions
A: RaceCrewAi not only analyzes real-time telemetry but also acts as a real-time spotter, supporting the driver throughout their entire career. Our AI can create personalized setups based on the driving style for each driver, car, and track, offering a truly personalized experience.
A: RaceCrewAi is designed to be installed on any sim racing PC, ensuring compatibility and seamless integration with your existing equipment.
A: Yes, RaceCrewAi caters to all skill levels. We provide advanced tools that are sophisticated enough for professional use yet intuitive for amateur racers looking to improve their skills.
A: Our AI is built on proprietary algorithms that analyze data points from telemetry, SDK, API, etc., providing comprehensive feedback that goes beyond standard telemetry and accounts for each driver’s unique driving style.
A: Yes, our software is versatile and adaptable to a wide range of race car models, including oval cars like NASCAR and Indy, providing relevant analytics and insights for each.
A: Absolutely. Our software provides real-time telemetry analysis and features an in-race engineer in real-time, giving you instant feedback on your performance, enabling on-the-spot adjustments and strategy development.
Licensing Details
A: Yes, early adopters are eligible for lifetime licenses, granting them perpetual access to our tools and future updates.
A: You can cancel your subscription at any time. Your access will continue until the end of the current billing cycle, and you won’t be charged thereafter.
A: The first 10,000 users have the unique opportunity to acquire one of the four limited lifetime licenses. These not only offer perpetual access to all features and future updates but also include eligibility for participation in the ‘iboss motorsport’ project, aimed at transitioning simracers to real racing within the next 5 years.
A: Yes, lifetime licenses cover all future updates and new tools added to the platform, with no additional cost to users.
A: Lifetime license holders will be given priority consideration for our revolutionary ‘RaceCrewAi motorsport’ project. Demonstrating commitment and skill using RaceCrewAi could highlight you as a candidate for our professional racing team.
A: We offer a “Test Pilot” program with free access for a limited trial period, allowing you to experience all functionalities and work with our AI companions, Boss, Max, Maia, and Rocha, before deciding on a lifetime license.
A: Technical support varies by license, from technical support during the trial period to priority and dedicated support for “Launch Phase” members. We are committed to providing effective and prompt assistance to all users.
A: Yes, “Alpha” and “Beta” phase members receive invitations to exclusive simracing events and webinars with developers, where they can contribute to the future of simracing.
A: The special pioneer price includes lifetime access to basic and advanced functionalities, early updates, participation in the feedback program, invitations to exclusive events and competitions, and dedicated premium support, depending on the chosen phase.
A: Absolutely, early adopters and all users can upgrade their licenses at any point. The upgrade process is designed to be seamless, accessible directly through your user account. For our loyal early adopters who initially invest in the ‘Prototype Phase,’ we honor their early commitment by automatically including all subsequent license benefits as a token of appreciation for their trust and support in RaceCrewAi. This means as we introduce new features and enhancements, early adopters will continue to receive these updates as part of their existing license, acknowledging their foundational role in our community.
A: We offer special licensing options for teams and groups. These plans are designed to accommodate the needs of multiple users, providing a cost-effective solution for teams looking to use RaceCrewAi collectively. Contact our sales team for more details.
A: While we do not currently offer educational licenses, we are excited to introduce a Team License in the future, specifically designed to support multiple drivers. This license will facilitate team strategy and setup development for endurance races, enhancing team performance in competitive environments. It’s important to note that our licenses are non-transferable and unique to each driver, tied to their iRacing ID. This exclusivity ensures that our AI consistently delivers personalized insights and data-driven strategies, tailored to each driver’s unique style and performance.
Technical Support
A: Our support team is renowned for its quick and effective assistance. We’re here to ensure any issues are resolved quickly, allowing you to get back to racing without delay.
A: Yes, in addition to our active community forum, we also have a dedicated Discord channel where users can share tips, seek advice, and provide feedback in an interactive environment.
A: You can contact us via email at support@RaceCrewAi.com or via our Discord channel. We are always ready to help!
A: Yes, we offer a variety of tutorials, quick start guides and how-to videos to help new users familiarize themselves with the full functionality of RaceCrewAi.
A: We currently offer support in English and Portuguese, with plans to expand to other languages in the future.
A: Yes, we have an extensive knowledge base and FAQs section on our website where you can find answers to many common questions and solutions to frequent technical problems.
Data Privacy and Usage
A: Your privacy is paramount. Our AI learns from aggregated data to provide general insights and does not share or use your individual data without explicit consent.
A: We employ rigorous encryption and security protocols to ensure that your telemetry data remains confidential and is used solely to enhance your experience.
A: We only collect data necessary to provide and improve our services, including telemetry data and basic user profile information. Any additional data collection will be clearly communicated and subject to your consent.
A: Users can access or request data deletion at any time by contacting our customer support or through the settings of their RaceCrewAi account.
A: We do not share your personal data with third parties, except as needed to provide our services or as required by law. Any data sharing will be conducted with full transparency and with your consent when applicable.
A: Our AI is designed to personalize your experience by analyzing aggregated data patterns, never accessing or using individually identifiable information without your consent.
Continuous Improvement
A: Absolutely! Customer feedback is a cornerstone of our development process, helping us to continuously refine and evolve our software to meet your needs.
A: We release updates regularly, ensuring our software stays at the cutting edge of sim racing technology. Keep an eye on our newsletter and release notes for the latest enhancements.
A: We prioritize updates and new features based on user feedback, industry trend analysis, and our strategic vision to deliver the best racing simulation experience.
A: Yes, we are constantly seeking collaborations and partnerships with developers, racing teams, and simulation experts to enrich our software with specialized knowledge and fresh perspectives.
A: While we operate with transparency, specific development routes and roadmaps may not be publicly available to ensure flexibility in feature prioritization. However, we regularly share updates on general directions and exciting new developments.
A: We actively encourage user participation in feature development through our feedback program. Feature suggestions and improvement ideas are always welcome and considered valuable to our innovation process.
A: The best way to stay informed is by subscribing to our newsletter and following us on social media. We also regularly update our blog and forum with information on future releases.
Unique AI Capabilities
A: Our AI analyzes your performance and offers personalized coaching, giving you actionable insights to improve your lap times and racing tactics.
A: Yes, our AI is designed to adapt to your unique driving style, providing tailored advice that evolves as you do.
A: Yes, our AI uses advanced telemetry data to suggest specific vehicle setup adjustments, optimizing performance for different tracks and conditions.
A: Our AI analyzes real-time race conditions and historical data to suggest race strategies, such as optimal pit stop timings and tactical adjustments for overtaking.
A: Absolutely, our AI is constantly updated with insights gathered from racing communities, allowing it to integrate those learnings to provide even more accurate and useful advice.
A: Yes, RaceCrewAi adjusts its feedback based on the driver’s skill level, ensuring that the advice is relevant and suitable for beginners, amateurs, and professionals alike.
A: Yes, drivers have the option to share and compare AI insights within the iBoss RaceManager community, fostering a culture of learning and continuous improvement among users.
Community and Sharing
A: Yes, RaceCrewAi offers a range of customization options, allowing you to tailor the analytics and feedback to your specific racing style and preferences.
A: RaceCrewAi is compatible with a wide array of racing simulations, enabling you to utilize our advanced AI across different racing platforms.
A: RaceCrewAi allows for detailed configuration of analysis preferences for specific types of tracks, thus optimizing strategies and feedback for circuits, ovals, or rally tracks as needed.
A: Yes, we ensure compatibility and support for a wide range of sim racing hardware, including steering wheels, pedals, and cockpits from leading brands, ensuring seamless integration with your existing equipment.
A: We offer advanced customization options for dashboards and displays, allowing you to adjust the real-time data and information display to your preference during races.
A: Yes, our platform supports the sharing and downloading of custom settings among community members, facilitating the exchange of optimized insights and strategies among sim racers.
A: Yes, starting from the Alpha phase, it will be possible to customize each of the constituent elements of RaceCrewAi, including renaming the AIs to better match your personal racing journey.
Training and Development
A: RaceCrewAi analyzes your performance data to provide targeted advice, identifying areas for improvement and suggesting training drills to enhance your skills.
A: Yes, we offer tools for teams to collaborate, share insights, and manage their training regimes effectively within the platform.
A: Yes, our software provides real-time performance analysis, allowing for immediate adjustments during training sessions to maximize learning effectiveness.
A: Our platform can integrate with external data analysis tools, providing a more comprehensive and detailed view of your performance and enabling more specific and targeted training.
A: RaceCrewAi allows teams to collaboratively create and test race strategies, including stints and tire management, optimizing preparation for endurance races and improving team performance.
A: Yes, the platform offers advanced features for monitoring and analyzing driver performance over time, facilitating the identification of trends and planning training focused on continuous skill development of drivers.
User Experience
A: Our interface is designed with user experience in mind, offering an intuitive layout that’s accessible for beginners while providing advanced features for seasoned racers.
A: We’re working on mobile solutions to bring you on-the-go analytics. Stay tuned for updates on our mobile app development.
A: Yes, we offer a variety of tutorials and step-by-step guides to help new users navigate the platform and make the most of our tools and features.
A: Absolutely. Users can personalize the interface to suit their preferences, adjusting layouts, choosing which data is displayed, and configuring notifications for a fully tailored experience.
A: We are currently working on supporting multiple languages, making our platform accessible to a global audience. Stay tuned for future updates on multilingual support.
A: Accessibility is a priority for us. We are committed to continuously improving our accessibility options to ensure that all users can enjoy iBoss RaceManager without barriers.
Community and eSports
A: We actively engage with the community through events, sponsorships, and by providing tools that can be used in competitive eSports environments.
A: We periodically host and sponsor tournaments to showcase the skills of our users. Join our community to stay updated on upcoming competitions.
Technical Support and Feedback
A: We provide 24/7 technical support through various channels, including live chat, email, and a dedicated support portal.
A: We welcome feedback and feature requests! You can submit your ideas through our feedback form or participate in community discussions on our forums.
A: We prioritize feature requests and improvements based on their potential impact on user experience and technical feasibility. We are committed to listening to our community and incorporating suggestions that align with our continuous development vision.
A: Yes, we have a beta tester program that gives users the opportunity to try out new features before their official release. Interested users are encouraged to sign up through our support portal for more information.
A: Our goal is to respond to all urgent queries as quickly as possible, with an average response time of less than 24 hours. Our support team is equipped to provide efficient assistance to ensure a quick resolution.
A: After submitting a support request or feedback, you will receive a tracking number. You can use this number to check the status of your request through our support portal or by directly contacting our support team.
A: Yes, we offer a wide range of support resources, including step-by-step tutorials, detailed FAQs, and introductory webinars to help new users get acquainted with iBoss RaceManager quickly.
Security and Updates
A: Security is a top priority, and we release updates regularly to ensure the highest level of protection for our users’ data.
A: Our platform automatically checks for updates, or you can check manually within the software settings for the latest version.
A: RaceCrewAi employs a comprehensive suite of security measures including end-to-end encryption, regular security audits, and advanced firewalls to protect user data from unauthorized access or breaches.
A: In the unlikely event of a security breach, we will promptly inform all affected users via email and provide details on the nature of the breach, the data potentially impacted, and the steps we are taking to address the issue.
A: Major updates and security patches are automatically applied to ensure the integrity and security of the platform. However, users have the option to opt into or out of certain non-critical updates.
A: Yes, we have a dedicated cybersecurity team responsible for monitoring our systems, conducting regular security assessments, and implementing best practices to safeguard our platform and user data.
A: We provide users with guidelines and best practices for personal security, including the use of strong, unique passwords, enabling two-factor authentication (if available), and being cautious of phishing attempts.
Account Management
A: No, each account is designed to manage a single driver profile to ensure personalized and accurate data analysis and AI coaching. In the future, we will introduce a team license that will allow for the association of multiple drivers under one team account.
A: Upon account deletion, we will remove your personal data in accordance with our data retention policy and privacy regulations.
A: You can manage your subscription preferences directly from your account settings. This includes updating your payment information, changing your subscription plan, and viewing your billing history.
A: Yes, you can temporarily disable your account from your account settings. This allows you to take a break without losing your data or settings. To reactivate, simply log in again.
A: No, RaceCrewAi accounts are personal and non-transferable to ensure the security and integrity of user data.
A: You can edit most of your personal information directly from your account settings, including your name, email address, and password. Some information, like racing data, may be managed through specific features within the platform.
A: Your payment details are stored securely and encrypted to protect against unauthorized access. We comply with industry standards for payment processing to ensure your financial information is safe.
RaceCrewAi Motorsport Transition Project for Lifelong License Holders
A: The RaceCrewAi project is a groundbreaking initiative aimed at transitioning talented sim racers to real-world racing within the next 5 years. This unique opportunity underscores our commitment to not just enhancing your virtual racing experience but also kickstarting your career in real-world racing. It’s an exclusive project for RaceCrewAi members, offering a pathway from virtual to actual tracks.
A: All RaceCrewAi members holding a lifelong license are given priority consideration for the RaceCrewAi project. However, the opportunity is not limited to lifelong license holders; all members, including those who join after the official launch, are eligible to be considered. Our goal is to identify and support potential racing talents within our entire community.
A: Selection for the RaceCrewAi Motorsport project is based on a comprehensive evaluation of each candidate’s performance, improvement trajectory, and dedication within the RaceCrewAi ecosystem. Our AI-driven analytics will play a significant role in identifying members with the potential to excel in real-world racing.
A: Yes, the project is open to all RaceCrewAi members, including those who join after the initial launch. While lifelong license holders have initial priority, we are eager to discover and nurture racing talents across our entire user base, offering a genuine chance to transition from sim racing to the real racing world.
A: Selected sim racers will receive comprehensive support from RaceCrewAi, including funding, training, and management, to facilitate their transition to real-world racing. This project represents a significant investment in the careers of promising sim racers, with the ultimate goal of seeing them compete on actual racetracks under the RaceCrewAi Motorsport banner.
This initiative is part of our broader vision to bridge the gap between virtual racing and real-world motorsports, providing a platform for talented sim racers to realize their racing dreams.